By Justin Hyde Ford quietly replacing Fiesta transmissions on owner complaintsThe new Ford Fiesta has slowly gained converts among Americans, hitting a high in sales last month. But Ford's now facing a growing number of complaints about the Fiesta's new dual-clutch manual transmission set to go into other Ford models as well. None of the complaints suggest a safety problem which would force Ford to do a recall, and Ford has been agressive about responding to the complaints on Twitter and elsewhere. But the reports suggest a real issue with the Fiesta, one that could dent Ford's recently burnished quality reputation. One of the Fiesta's calling cards is fuel economy of up to 40 mpg on the highway, made possible by the Powershift six-speed automatic transmission built at a Ford-Gertrag joint venture in Mexico. The all-new Powershift is essentially two three-speed manual transmissions merged and shifted electrically with two clutches. Using electrical controls rather than traditional hydraulics helps the transmission boost the fuel economy of the Fiesta by 10%, and Ford will use it on the upcoming Focus as well. Yet since its launch last year, a sizable number of consumers have reported problems with the Powershift, both online and to U.S. auto safety regulators, ranging from hard shifts at speed to not engaging any gear. Several have reported having to get new transmissions, and there's at least two reports of multiple transmission failures. A typical complaint from one board:
Five owners have filed complaints with the National Highway Traffic Safety Administration over the Powershift, with two reporting they were given replacement units. Other owners on the Ford Fiesta forum say they're having to wait for replacements, with their Fiesta sitting in a dealer's lot:
Ford has issued one repair bulletin for the Fiesta's transmission to dealers, saying low voltage in the car's electrical system could cause the transmission's electronic controls to shut down or not allow the car to start at all, as this video shows. The fix? A software update for the transmission along with scraping paint away from underneath the battery's ground screw for a better connection. Many owners say that fix solved their problem, but others are still in line for brand-new transmissions. Ford says only a small number of transmissions have been replaced, in part to diagnose what was causing them to fail, and that the low-voltage issue was an early production issue that's since been fixed. That could explain it, although several of the complaints we found were made last month. American automakers don't get the benefit of the doubt from consumers on quality, and given how much Ford has riding on the Fiesta and the new Powershift, its fixes need to work. Got tips for our editors? Want to anonymously dish some dirt on a competitor? Know something about a secret car? Email us at tips@jalopnik.com. Want even more Jalopnik? Want to know which of your friends read us? "Like" us on Facebook and follow us on Twitter. | March 3rd, 2011 Top Stories |
Kamis, 03 Maret 2011
Ford quietly replacing Fiesta transmissions on owner complaints
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